Added note notification external

[peacefrog]

Hello!
I've configured Notification (Event) with ArticleCreate, to make OTRS send an e-mails to Agents and Customers, when Note is added to Ticket

Everything is working, Agents and Customers are receiving notifications, but BODY of letter is attached in TXT file, named ATT(somedigits)

Any news on this?

http://lists.otrs.org/pipermail/otrs/20 ... 31811.html

Thank you!

[jojo]

thats an issue of your Mail Client

[peter_sk]

thats an issue of your Mail Client

I'm sorry, but I can not agree with you.
I have the same problem and I just tried a different mail client. The attachment is still there.
Some users even report an Outlook crash when opening this attachment.

Peter

[jojo]

It should be a RFC conform multipart message. So it should work with all clients and servers. (I have no issue with that)

Feel free to open a bug and provide also like Mailserver, Client and the Headers of the E-Mail

[peacefrog]

Discovered some really silly details:

If notification is triggered by "ArticleCreate" Event, you will receive notification text in attached TXT file
If notification triggered by any other Event, like - "StatusUpdate" - you will receive proper e-mail

If you attached _ANY_ file to text whilst closing ticket or adding note and notification was sent triggered by "ArticleCreate" Event - you will receive proper e-mail

So, basically - if you are using "ArticleCreate" as event to trigger notification: Add any attachment - email will look fine, without attachments - email body attached in TXT file


DOHHHH?

[jojo]

If you are using 2.4.7 open a bug via http://bugs.otrs.org

[peacefrog]

opened

[peacefrog]

Sorry about often posting, but i've found one more thing (added to my bug submit as comment as well)

Seems like it's damaged MIME? As i found, in some cases Exchange can do same thing

Here is MIME for notification triggered by "StateUpdate"

Content-Type: text/plain; charset="utf-8"



Here is MIME for notification triggered by "ArticleCreate"

Content-Type: multipart/mixed; boundary="----------=_

Probably mail client just cannot understand this type, and adding body to .txt?

Any ideas?

[ruttchen]

I have the same problem with OTRS 3.0.3
Is there an answer for this problem?

My outlook seems to crash when i select the attatched file or a popup with witch program to open the file.
In notepad it gives a HTML code.

I wish to get rid of the attachment, but checking the no attachment button in OTRS does not help.