Installing Knowledge Database / FAQ-Module [SOLVED]

[kenmurimi]

hi all?

i have installed OTRS and am already using it. i found out that there is a FAQ module that will help my customers try to find solutions for themselves without creating a ticket. am looking for a document on how this module works and how to install it and use it but am not getting one. if any one has info about it or a link to where i can get the full info please let me know on this post. my system is already running and i don't want to mess it up.

any help greatly appreciated
thanks in advance

[Daniel Obee]

Take a look at the [ package manager ] in the admin interface. Update the online repository - here you'll find the option to install it.

Take care that your db max package size is big enough.

Greets
Daniel

[kenmurimi]

thanks alot Tisar. it was so easy and even after installing i got a pdf doc for it.