user accounts not existing after backup/restore

[jeff00z28]

Need to transfer from one pc to another.

I tried the backup and restore scripts, and also tried just mysql dump and restore commands. I know the database is copied because i checked in phpmyadmin. I know some of the configurations restored, because some custom text and whatnot i added to the webpage transfered. I cannot log into otrs after transfering to another computer. I try putting in under lost your password to see what it would do and it says the user does not exist. In the system users table of the database, i see all of the users in there with their passwords which are encrypted. I really need this to work and have spend hours on it. I tried blanking out the passwords in phpmyadmin in that table and also putting in new ones in plain text but it didn't work. I made sure it was teh same versions of mysql which is 5.0. Really lost I dunno whether it is a mysql issue or otrs issue, but in the past a dump and restore transfers passwords. Thanks

[jeff00z28]

also tried putting in new users into that table and they weren't recognized by otrs either

[crythias]

I'd like to suggest checking the otrs log and double-verifying that the auth method for agent(?) Login isn't a different server or unreachable.

[jeff00z28]

thanks for the reply, but i can't find any log with the authentication

[crythias]

Please provide more information regarding your Authentication part of Config.pm. Make sure that it's valid and pointing to the proper server.

Please also provide more information about version and Operating System.

[jeff00z28]

it came off of an ubuntu 8.04 machine and is going onto an ubuntu 9.04 machine
its the same on both computers. thanks

# DatabaseHost
# (The database host.)
$Self->{DatabaseHost} = $dbserver || 'localhost';
# Database
# (The database name.)
$Self->{Database} = $dbname || 'otrs';
# DatabaseUser
# (The database user.)
$Self->{DatabaseUser} = $dbuser || 'otrs';
# DatabasePw
# (The password of database user. You also can use bin/CryptPassword.pl
# for crypted passwords.)
$Self->{DatabasePw} = $dbpass;
# DatabaseDSN
# (The database DSN for MySQL ==> more: "man DBD::mysql")

[jeff00z28]

otrs 2.24 and mysql 5.0

[crythias]

Basically, you're looking for:
$Self->{'AuthModule'} = 'Kernel::System::Auth::DB';

http://doc.otrs.org/2.4/en/html/x1872.h ... h-backends

[crythias]

you didn't change versions of otrs on dump and restore did you?

[jeff00z28]

the old version is 2.2.4, i just checked and ubuntu now has 2.3.2. So they did change versions. I don't see that auth line in the file on either version