auto check Postmaster mail account

[andersonserra]

Dears friends,

I have used enough use of OTRS here in the company where I work. I would like to know how I automate the implementation to check the inbox of OTRS, in Postmaster mail account session, in button "run now". I looked at some comments about cron jobs, requiring edit the file "PostMastermailbox.pl". But still I could not solve my problem.Is there a script that I can change to make this run automatically?? I've seen in the manual that the duration is 10 minutes, I would reduce this time.

Can anyone help me?

thanks!

Serra, Anderson - OTRS user in BRAZIL
São Luís - MA / BRAZIL

[crythias]

you can edit the cronjob for PostMaster to reduce (search the forums), or if you're adventurous, you can check out procmail where the tickets can be handled "instantly."

Anyone who has the ability to use procmail, I would STRONGLY advise taking a look at it.

http://wiki.otrs.org/index.php?title=Us ... POP3/fetch

[felipefls]

Dears friends,

I have used enough use of OTRS here in the company where I work. I would like to know how I automate the implementation to check the inbox of OTRS, in Postmaster mail account session, in button "run now". I looked at some comments about cron jobs, requiring edit the file "PostMastermailbox.pl". But still I could not solve my problem.Is there a script that I can change to make this run automatically?? I've seen in the manual that the duration is 10 minutes, I would reduce this time.

Can anyone help me?

thanks!

Serra, Anderson - OTRS user in BRAZIL
São Luís - MA / BRAZIL

Hi, i´m the same problem,. My otrs system doesn´t automaticaly update the emails, you gotta do?

Você conseguiu fazer com que o sistema atualize os emails automaticamente?!

[ferrosti]

- Open "$OTRSHOME/var/cron/postmaster_mailbox"
- Edit this file to your needs
- run "$OTRSHOME/scripts/Cron.sh" or its windows version, depending on your setup

[theodore]

Hi,

I have Installed OTRS3.0.4 in windows 2003 server.

I have the same problem the system does not fetch email automatically. I have to always click on fetch mail in the Mail account manager.

I tried to change the time that the system fetches emails by editing the following files...

I have also changed the line in the CRONw\crontab.txt
*/10 * * * * C:/OTRS/StrawberryPerl/perl/bin/perl.exe C:/OTRS/OTRS/bin/otrs.PostMasterMailbox.pl
to
*/2 * * * * C:/OTRS/StrawberryPerl/perl/bin/perl.exe C:/OTRS/OTRS/bin/otrs.PostMasterMailbox.pl

That suppose to change the interleave to 2 min instead of 10.

Also I have changed the var\cron\postmaster_mailbox.dist
to
*/2 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null

Now even if I change them back to 10 the system does not fetch emails automatically.

Any advice?

[crythias]

make sure the cronw service is running

[theodore]

Hi again

The service was running and I did restart the system several times.

Today the problem was fixes by its own...