How to setup SSL SMTP ?

[szkjr]

hi:

Our SMTP server(exchange server) requires a secure connection (SSL),port 587.
Error message: Can't connect to x.x.x.x: Bad file descriptor!

How to setup OTRS SysConfig::sendmail ?

Thanks

john

[jojo]

What OTRS Version are you using?

[szkjr]

verson 2.4.7 for Windows,ITSM 2.02,exchange server 2007,windows 2003.

thanks

[Mike_B]

Could it be that you have not, or not properly configured Core::FQDN? Please change this value in otrs/Kernel/Config.pm with a text editor, or, if the value is not there, then please change it via SysConfig.

Regards,

Mike.

[Mike_B]

If you're still interested, today I added SMTP TLS support (which Exchange apparently requires) to OTRS 3. If you want to add it to OTRS 2.x, please give me a shout and I'll create an OPM package for you.

[Mike_B]

You can try installing this package:

http://users.otrs.com/~mb/SMTPTLS-1.0.1.opm

It will add STARTTLS support to your OTRS 2.4 framework. In Admin > SysConfig > Framework > Core::Sendmail you'll find a new option "SMTPTLS", pick this.

Let me know if it works,

Mike.

[risker]

Doesn't work for me on 2.4.7.

Unfortunately there is no log entry, i just get a downloadwindow for index.pl

[pmedina_cu]

First of all excuse my english.

The SSL SMTP setup worked very well with http://users.otrs.com/~mb/SMTPTLS-1.0.1.opm package in OTRS Framework 2.4.7 and an email account on a server with Zimbra Colaboration Suite

Thank Mike.

[latnem]

After installing this package when I attempt to send a test email via the admin notification page I get page cannot be displayed. I can change it back to SMTPS and configure with gmail and it works fine. I will continue to mess around with it.

[Mike_B]

Doesn't work for me on 2.4.7.

Unfortunately there is no log entry, i just get a downloadwindow for index.pl

I now created an updated version, based on a newer library:

http://users.otrs.com/~mb/SMTPTLS-1.0.2.opm

(it's for OTRS 2.4.x; OTRS 3.0.5 will have this bundled).
Regards,

Mike

[Heinz-Josef Sturm]

Hello Mike_B,

We have changed our Exchange to Exchange 2010 and have now the same problems like described in this thread.

unfortunately your Patch SMTPTLS-1.0.2.opm isn't installable with OTRS 2.3.4. It need's OTRS 2.4.x.

We will upgrade OTRS to 3.x end of the year. Can you help me in between?

Thank you

[Heinz-Josef Sturm]

Hello,

we fixed our problem using a workarround. We use an other MTA for outgoing E-Mails.

Thank you