Displaying ticket history in Customer Interface

[bkbarbon]

Hi,

is there a way to show the ticket history (like agent web interface) in the customer web interface?

Thanks in Advance,
Bernardo

[davidbann]

Please elaborate - by default the customer interface does have a ticket history on the default page. You can choose to show closed tickets or not.

[bkbarbon]

Hi,

In my case, I will need to show to the customer how much time the ticket expended in each queue.

thx,
Beranrdo