Hello OTRS’s,
I’m working with OTRS::ITMS for a while and I have the following question:
Case:
- 52 Locations created in ITMS objects with customer fields
- External service organization for WAN
I would like to create a e-mail template with the fields (Location information) from the linked object to the ticket. We send an e-mail to this organization complete with all the location info!
I need to find out how to extend the e-mail template variable list with the location fields.
Any idea how to fix this?
Regards,
Webnext
OTRS::ITMS location variable in e-mail templates
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OTRS::ITMS location variable in e-mail templates
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