500 error premature end of script

[ckjkennedy]

I recently started getting sporadic errors navigating around OTRS. The httpd error_log is showing a premature end of script error.

Code: Select all

[Thu Jun 10 14:45:23 2010] [warn] [client xxx.xxx.xxx.xxx] Timeout waiting for outpu
t from CGI script /opt/otrs/bin/cgi-bin/index.pl, referer: http://support.mysite.com/otrs/index.pl?Action=Admin
[Thu Jun 10 14:45:23 2010] [error] [client xxx.xxx.xxx.xxx] Premature end of script
headers: index.pl, referer: http://support.mysite.com/otrs/index.pl?Action=
Admin
[Thu Jun 10 14:45:26 2010] [warn] [client xxx.xxx.xxx.xxx] Timeout waiting for outpu
t from CGI script /opt/otrs/bin/cgi-bin/index.pl, referer: http://support.mysite.com/otrs/index.pl?Action=Admin

Has anyone ever seen this?

[rainman54]

I have gotten the same thing. What I did was increase the timeout value in the apache httpd.conf file (I used 900) and made sure the KeepAlive was on. That solved the problem for me.

[ckjkennedy]

Great! It worked out for me. Thanks!

Now I just have to figure out why it randomly one day decided to start taking much longer to process.

[Fanboy]

taking longer to process might be due to issues with the computer... issues include installing new software, virus etc.
i know mine slowed after it got infected and never became fast again
damed virus took out the system restore points so im stuck with the slow com though its virus free...