FAQ Manager - How to increase the max size of an attachment

[ZioBuddha]

I'm using the FAQ add-on also to provide files and documentation to tu customers. It seems that the max file size for an attachment of a faq article is 16384KB. There'a a way to increase it?
Thanks you very much,
Stefano

[ferrosti]

What kind of error do you get?
Is this possibly due to a mySQL MaxPacketSize limit?

[ZioBuddha]

Hi Ferrosti, thank you for the interest.
This is the error I get:

Errore: 413 Request entity too large - POST_MAX=16384KB
ERROR details: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Tue Sep 14 12:52:58 2010
Message: 413 Request entity too large - POST_MAX=16384KB
Traceback (5552):
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 147
Module: C:/Program Files/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48

[ferrosti]

Well, it seems your webservers value for POST-vars is limited to this size. You´ll have to adjust this.

[dindras]

hi,

I faced similar problem while trying to upload big file through FileManager.

The solution laid in these two files:

Code: Select all

Kernel/Config/Files/ZZZAAuto.pm
Kernel/Config/Defaults.pm

look for values of $Self->{WebMaxFileUpload}

[jojo]

don't change these two files!

earch for the parameter in SysConfig and change it there

[dindras]

yes, it seems the correct way to change this value is through:

SysConfig -> Core::Web -> WebMaxFileUpload

thank you for noticing that.

[cjseriy]

when I am sending to a OTRS system a message witn an attachement 1 - 10 mb size. It is recieved in OTRS, after I open it I see a message but there is no any attachement. When I send 100 kb file I can see attachement in a message.
I changed SysConfig -> Core::Web -> WebMaxFileUpload to nearly 20 mb. Doesnt help.

In /etc/my.cnf I have
[mysqldump]
quick
max_allowed_packet = 16M

Where can it be changed ?