[Solved] No AgentTicketStatusView in otrs 2.4.7?

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Dieter_be
Znuny newbie
Posts: 10
Joined: 14 Sep 2010, 14:08
Znuny Version: 2.4.7

[Solved] No AgentTicketStatusView in otrs 2.4.7?

Post by Dieter_be »

Hi,
I'm looking for a way to be able to see *all* tickets, and according to http://lists.otrs.org/pipermail/otrs/20 ... 26665.html and http://www.mail-archive.com/otrs@otrs.org/msg29005.html I should look for AgentTicketStatusView.
So, in SysConfig I go to Frontend::Agent::ModuleRegistration, but there is no AgentTicketStatusView option?

Thanks,
Dieter
Last edited by Dieter_be on 14 Sep 2010, 15:54, edited 1 time in total.
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jojo
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Re: No AgentTicketStatusView in otrs 2.4.7?

Post by jojo »

just search for statusview
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Dieter_be
Znuny newbie
Posts: 10
Joined: 14 Sep 2010, 14:08
Znuny Version: 2.4.7

Re: No AgentTicketStatusView in otrs 2.4.7?

Post by Dieter_be »

perfect, searching for statusview makes it show up in ModuleRegistration. Thanks.
But how do I go to it? I can't find a link on my dashboard.
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jojo
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Re: No AgentTicketStatusView in otrs 2.4.7?

Post by jojo »

it will be displaed in the ticket module, not in dashboard
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Dieter_be
Znuny newbie
Posts: 10
Joined: 14 Sep 2010, 14:08
Znuny Version: 2.4.7

Re: No AgentTicketStatusView in otrs 2.4.7?

Post by Dieter_be »

Indeed, thank you.
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