Filter rule to block none employee requests

[adamjwchen]

Hi,
Can anyone show me how to setup filter rule properly to just handle the e-mail request from speicifc domain such as abc.com?

Thanks.

[crythias]

It depends... if you're using procmail, you could check that way or if you have the capability to do so, you could block at the email account.

[ferrosti]

A filter in OTRS will always accept a mail and import it. So I´d rather go the way crythias already mentioned.

In case you need every mail for, but you only want to work on these defined mails you will need to set up filters for all positive mails. Let go all unwanted mails into the predefined standard queue "raw" or wahetever and filter all others into your desired queues.
Afterwards setup a generic agent which will close all tickets in "raw" after a couple of days to allow your agents to check for false positives.