I have installed OTRS and been using it quite happily for a couple of weeks now. I also installed the iPhone handle at the time, but its only now that I have got round to testing it, and I have hit some errors.
The Boring Bit :
OS
Windows 2008 R2 64 Bit
INSTALLED MODULES
FAQ 1.6.5 xxx The FAQ/knowledge base.
GeneralCatalog 2.0.3 xxx The general catalog package.
ImportExport 2.0.3 xxx The ImportExport package.
iPhoneHandle 0.9.5 xxx The iPhoneHandle Package.
ITSM 2.0.3 xxx The OTRS::ITSM bundle package.
ITSMChangeManagement 2.0.3 xxx The OTRS::ITSM Change Management package.
ITSMConfigurationManagement 2.0.3 xxx The OTRS::ITSM Configuration Management package.
ITSMCore 2.0.3 xxx The OTRS::ITSM Core package.
ITSMIncidentProblemManagement 2.0.3 xxx The OTRS::ITSM Incident and Problem Management package.
ITSMServiceLevelManagement 2.0.3 xxx The OTRS::ITSM Service Level Management package.
Support 1.1.3 xxx Verifies System settings and gives performance tips.
Apache
Server version: Apache/2.2.10 (Win32)
Server built: Oct 10 2008 12:39:04
Perl
This is perl, v5.10.0 built for MSWin32-x86-multi-thread
Mods
Running apache on port 8080 which works fine.
OTRS is ldap integrated for agents and customers
json.pl now points to #!"C:\PROGRAM FILES(x86)\OTRS\StrawberryPerl\perl\bin\perl.exe" –w
Apache Errors
Code: Select all
(22)Invalid argument: utf8 to ucs2 conversion failed on cmdline: \"C:\\PROGRAM FILES(x86)\\OTRS\\StrawberryPerl\\perl\\bin\\perl.exe\" \x96w \"C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/json.pl\"
[Tue Sep 21 13:18:50 2010] [error] [client 172.25.2.164] (22)Invalid argument: couldn't create child process: 22: json.pl
[Tue Sep 21 13:18:50 2010] [error] [client 172.25.2.164] (22)Invalid argument: couldn't spawn child process: C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/json.pl