modifi massage of ticket

[tsolodov]

I need help:
when our support create ticket, we need append to ticket information from other DB.
example:

Code: Select all

select field1,field2,field3,field4 from table1, table2 where .....

How i may do it?
Thank for answers)

[jojo]

that's not possible out of the box. A custom development would be needed

[tsolodov]

that's not possible out of the box. A custom development would be needed