We have Three customer in one branch one main customer needs to check all the tickets of three customer, how can we do this in otrs. kindly please help.
Thanks
Company tickets
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Re: Company tickets
Check http://doc.otrs.org/2.4/en/html/x1801.html
11.2.1.1. Customer with multiple IDs (Company tickets)
It is possible to assign more than one customer ID to a customer. This can be useful if a customer must access tickets of other customers, e.g. a supervisor wants to watch the tickets of his assistants. If a customer can access the tickets of another customer user, the company ticket feature of OTRS is used. Company tickets can be accessed via the "Company Ticket" link in the customer panel.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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