Compose answer problem

[Tomaz]

Hello all,

I have installed OTRS 2.4.7 on a SLES 10 server. Everything is working fine, we can receive
email tickets and so on.

But, when I want to answer a ticket (via email), I choose an response (e.g.: empty answer),
add text (or not). Then click submit.

Instead of being redirected back to home screen (as done when i do the answer via phone),
the email is sent (which is good) and the browser downloads (wants to save, not being processed by the apache) the index.pl file (tried with IE8 and Chome6).

I know i have ExecCGI set, because everything else works. There are no special error entries
of this attempt in any logs (otrs or apache).

Is there anything wrong with the Submit button in AgentTicketCompose function?
Any clues what could be wrong or how to fix this?

Thanks in advance,

br,
T

[Tomaz]

I found out, that the problem was: special local characters in the From, To or Subject field.

Characters like: š, č, ž. Similar to german umlaut, etc.

I think that those characters disrupt the stream for the perl/cgi handler.

Is there any way to fix it? my charset if utf8.

[Sacrificer]

Hello Tomas!

I have a similar problem, my lang is Russian, setting UTF-8. Do you have a solution?