How to block an email address from creating ticket

[durgam_swathi]

Hi

I want to block some email addresses from creating ticket.. how can it be done? any idea??

thanks

[crythias]

The simplest way is to use the postmasterfilter MATCH what you want and SET X-OTRS-Ignore.
or there's a similar entry in SysConfig Core::PostMaster which you'll need to enable:
PostMaster::PreFilterModule###1-Match:
Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.

Also, check this: http://forums.otrs.org/viewtopic.php?f=61&t=4933#p20981

[durgam_swathi]

@crythias

Thank you for ur reply.. It sounds worth working.. I will work on this for sure..