Update ticket notes

[bkbarbon]

Hi,

I want to know if is there a configuration on sysconfig to allow some people (like managers) to update included notes on tickets?

For example, a typo in a external-notes.

Thanks in advance,
Bernardo

[asima]

Unfortunatelly there is no way to do it unless you want to modify in the database to which is not recommended.

Please refer to the link below for more details:

http://forums.otrs.org/viewtopic.php?f=62&t=6305