After updating our systeem to 2.4.8 we have the following problem
When a client response to a ticket by email, the subject of the mail is lost.
As a result the system can not find a TicketID or ClientID
The response is not connected to a ticket.
When using the webinterface for a client there is no problem
Also it is nog possible to create a new ticket by email
Anyone can help us?
Regards
Wim ten Bosch
Emails loss subject
Moderator: crythias
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wimtenbosch
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- Joined: 15 Oct 2010, 12:43
- Znuny Version: 2.4.8
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crythias
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Re: Emails loss subject
Do you have any PostmasterFilter or Procmail configuration that addresses the Subject?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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wimtenbosch
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Re: Emails loss subject
Yes, the filter is in place
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crythias
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Re: Emails loss subject
The subject shouldn't be lost unless you have a filter that removes it or changes it.
There could be another reason, but as what you're encountering is the first post regarding loss of subject, there's not much that can be addressed from your original post.
There could be another reason, but as what you're encountering is the first post regarding loss of subject, there's not much that can be addressed from your original post.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
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wimtenbosch
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- Posts: 3
- Joined: 15 Oct 2010, 12:43
- Znuny Version: 2.4.8
Re: Emails loss subject
We solved it.
The wrong cronjob was used, after correction everything works as before
The wrong cronjob was used, after correction everything works as before