Change Conditions

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mvDC
Znuny newbie
Posts: 2
Joined: 03 Aug 2010, 09:36
Znuny Version: ITSM 2.1 | OTRS 2.4

Change Conditions

Post by mvDC »

Hallo Guys,

i have a Problem with the Change Management. I u can help me.

My State Machine is

"pending approval"
"approved"
"in progress"

"pending approval" is my first State (requested is deleted).

So i have a change template "emergency" with the condition:

If
Change XXX Change Status is "pending approval"

Then
Change XXX Change Status set "approved"
Change XXX Change Status set "in progress"


So also i make a change from template and edit him, if i change testfields in them the conditions doesnt work. If i dont change any text in them only open -> save ... the condition works. That my problem because is must change textfields but then no condition works.

i hope anybody has an idea. ty
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