working time stat

Moderator: crythias

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qnetworks
Znuny newbie
Posts: 16
Joined: 21 Oct 2010, 09:24
Znuny Version: 3.0

working time stat

Post by qnetworks »

hi.
i want to make a stat which tells me how much working time has passed between the creation of a ticket and the solution.
Making a ticketlist stat i used create and close time to restrict the results and i tryed with the SolutionTimeWorkingTime at
x axis but when i start the stat it return me 0 value. however i also used the accounted time but it works, so i dont know
what i'm doing wrong.
OTRS 3.0
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