I wish integrate Asterisk and OTRS, ie when somebody answer a phonecall, OTRS load the informations on this client or create a new ticket automatically
.I found this posts :
Anbindung OTRS an Tk-Anlage (CTI)
OTRS - ASTERISK EINRICHTEN
Asterisk Click2Dial Link in CustomerInfo Bereich erstellen (I try it now)
but I don't speak german... :'(
This integration it's possible?
Can you help for find the solution? Have you tips?
Thank you in advance!