How to Change the From header for notifications

Moderator: crythias

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akozlof
Znuny newbie
Posts: 4
Joined: 21 Oct 2010, 19:47
Znuny Version: 2.4

How to Change the From header for notifications

Post by akozlof »

Hello I am new to otrs and will be running this in production very soon, I would like to change the from header in the otrs automatic notification email from OTRS Notification Master to something company choosen. Is there anyway at all possible to have this changed?

I would like to thank you in advance for everyones assistance in this matter.

Allan
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: How to Change the From header for notifications

Post by Wolfgangf »

have a look at: Admin -> Syconfig -> Framework -> Core: NotificationSenderEmail
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
akozlof
Znuny newbie
Posts: 4
Joined: 21 Oct 2010, 19:47
Znuny Version: 2.4

Re: How to Change the From header for notifications

Post by akozlof »

Worked wonderfully thank you very much.
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: How to Change the From header for notifications

Post by Wolfgangf »

:) my pleasure; you might also want to change the name sent along with the email-address
see NotificationSenderName:
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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