Hi,
can you explain me what the field "Review Required: Yes/No" while ticket closing is needed for? What otrs role or group is allowed to perform ticket review by default ?
thank you very much for your assistance
yury
ticket review
Moderator: crythias
Re: ticket review
Hello
I have the same question.
Regards,
Hugo
I have the same question.
Regards,
Hugo
-
Wolfgangf
- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: ticket review
AFAIK there is no specific role for reviewing and flag is set by the agent,
but review yes/no is used in serveral stats and in the search form
but review yes/no is used in serveral stats and in the search form
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
Re: ticket review
It would be really useful to have a dashboard widget that displayed tickets marked for review.
Production OTRS: 2.4.7 + ITSM pack
Test OTRS: 3.0.9
MySQL DB
Linux
Test OTRS: 3.0.9
MySQL DB
Linux