Changing a configuration item link

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greybeard
Znuny newbie
Posts: 2
Joined: 15 Oct 2010, 16:46
Znuny Version: 2.4.8. / ITSM 2.1.1

Changing a configuration item link

Post by greybeard »

I'm a newcomer to OTRS, and doing a proof of concept.

I've created some configuration items (some servers, applications, data centres and racks as a starting point). I created a link between a server and a data centre, but I want now to change the server to link to a rack in the same data centre.

I don't see a way to modify the existing link (server <-> data centre) to (server <-> rack). Is there a simple way of doing this?

If we decide to use OTRS we would need to be able to modify links like this to reflect changes, for example when a server is moved from one rack to another.

Thanks, PaulH
[OTRS 2.4.8 Win_install / ITSM 2.1.1 / My-SQL database - Windows installation running on Microsoft Hyper-V guest for proof of concept]
jojo
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Znuny Version: Git Master
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Re: Changing a configuration item link

Post by jojo »

go to the link link in the CI
you'll find a link delete there
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greybeard
Znuny newbie
Posts: 2
Joined: 15 Oct 2010, 16:46
Znuny Version: 2.4.8. / ITSM 2.1.1

Re: Changing a configuration item link

Post by greybeard »

OK, thanks - that works (wasn't obvious initially).
[OTRS 2.4.8 Win_install / ITSM 2.1.1 / My-SQL database - Windows installation running on Microsoft Hyper-V guest for proof of concept]
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