I'm a newcomer to OTRS, and doing a proof of concept.
I've created some configuration items (some servers, applications, data centres and racks as a starting point). I created a link between a server and a data centre, but I want now to change the server to link to a rack in the same data centre.
I don't see a way to modify the existing link (server <-> data centre) to (server <-> rack). Is there a simple way of doing this?
If we decide to use OTRS we would need to be able to modify links like this to reflect changes, for example when a server is moved from one rack to another.
Thanks, PaulH
Changing a configuration item link
Moderator: crythias
Changing a configuration item link
[OTRS 2.4.8 Win_install / ITSM 2.1.1 / My-SQL database - Windows installation running on Microsoft Hyper-V guest for proof of concept]
Re: Changing a configuration item link
go to the link link in the CI
you'll find a link delete there
you'll find a link delete there
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Changing a configuration item link
OK, thanks - that works (wasn't obvious initially).
[OTRS 2.4.8 Win_install / ITSM 2.1.1 / My-SQL database - Windows installation running on Microsoft Hyper-V guest for proof of concept]