Config item - attachments

peter_sk · Post by **peter_sk** » 28 Oct 2010, 16:06

Hi all!

I'd really need to attach files to CI's in Config item section of OTRS - ITSM. Is this possible?
There is no such field definition in predefined Config item classes...

Thanks!

jojo · Post by **jojo** » 28 Oct 2010, 17:20

No, not at the moment.

But there are several workarounds as using the FAQ. We also can develop this for you.

peter_sk · Post by **peter_sk** » 29 Oct 2010, 09:17

Thank you for quick answer!

I'm just wondering.... do you have this in implementation roadmap?
This is realy something, that would make CMDB very usefull. CI's are also items like documentation, software licenses, contracts, ... It would be very nice to have a possibility to attach hard copy of these documents to CI record.

Regards
Peter

Wolfgangf · Post by **Wolfgangf** » 29 Oct 2010, 09:42

I would like to see the feature also
Attachements are available (almost) throughout OTRS but not in CIs

A bit off topic, but: statistics on CIs (execept which CIs do I have, ..) is not available
for Problem management, It would be a big help to see: how many tickets per CI in order to set action on this CI

jojo · Post by **jojo** » 29 Oct 2010, 10:21

At the moment there is no fixed schedule for this yet. We are still loocking for sponsors for this development

Znuny Open Source Ticketsystem

Config item - attachments

Config item - attachments

Re: Config item - attachments

Re: Config item - attachments

Re: Config item - attachments

Re: Config item - attachments