Custom text fields to be completed by the agent

georgelazar · Post by **georgelazar** » 29 Oct 2010, 14:50

Hi,

I have added few FreeText Fields with drop down values in agent compose (answer) window but I need to add some other text fields that are available for completion to the agent.
For example a text field where the agent can write a serial number of an device provided by the customer on the phone.

And also this field to be available for statistics/reporting.

As I saw by now the TicketFreeText and ArticleFreeText can be used only with predefined values.

Please advice.
Thanks.

jojo · Post by **jojo** » 29 Oct 2010, 15:10

no, just don't activate the dropdown

georgelazar · Post by **georgelazar** » 29 Oct 2010, 16:03

jojo wrote:no, just don't activate the dropdown

is working..I wasn't thought on that...

Thanks jojo!

Znuny Open Source Ticketsystem

Custom text fields to be completed by the agent

Custom text fields to be completed by the agent

Re: Custom text fields to be completed by the agent

Re: Custom text fields to be completed by the agent