Download index.pl at login

[bradykdavidson]

I have used OTRS for years but just recently gained a position where I am administrating it. I am having an issue that I don't quite know how to resolve. When I try to login to OTRS I get a download pop-up for the index.pl file. It doesn't matter if I download this file or if I cancel the download either way I am unable to login. Any help on this would be appreciated.

[Wolfgangf]

look at the webservers logfile
eg /var/log/apache2/error_log (depending on Linux distribution)
for any error messages; I asume there ist something wrong with apache2_perl_startup.pl

BR

[bradykdavidson]

When I try to login and I tail the /var/log/apache2/error_log I get "[Fri Oct 29 08:27:17 2010] [error] slurp_filename('/srv/www/htdocs/otrs') / opening: (2) No such file or directory at /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi/ModPerl/RegistryCooker.pm line 541". I am not sure if a file is missing or what would cause the error. Does this give you any ideas as to how I can get it fixed?

[bradykdavidson]

Trying to troubleshoot this I added LoadModule perl_module modules/mod_perl.so to httpd.conf and tried "apache2ct restart" and I got this error "httpd2: Syntax error on line 104 of /etc/apache2/httpd.conf: Cannot load /srv/www/modules/mod_perl.so into server: /srv/www/modules/mod_perl.so: cannot open shared object file: No such file or directory".

[Wolfgangf]

please try to (re)install mod_perl and then check the documentation about how to activate mod_perl if you have this in mind
http://doc.otrs.org/2.4/en/html/x2797.html
hope this helps

[bradykdavidson]

I am very apprehensive to try and re-install perl. OTRS is running on SLES and when I access the yast2 via the command line to try and remove to re-install apache2-mod_perl apache2-mod_perl-dev I get an error saying that OTRS depends on it. The only option it gives me is to uninstall OTRS along with apache2-mod_perl. I spoke with the person that originally implemented this and they said it is most likely Apache not handling the perl extension correctly. Thanks.

[Wolfgangf]

I would not remove but force install of mod_perl in this case

the other thing is: check /etc/apache2/conf.d/otrs.conf
this should be the section for mod_perl

Code: Select all

<IfModule mod_perl.c>

    # load all otrs modules
    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

    # Apache::Reload - Reload Perl Modules when Changed on Disk
    PerlModule Apache2::Reload
    PerlInitHandler Apache2::Reload
    PerlModule Apache2::RequestRec

    # set mod_perl2 options
    <Location /otrs>
        AddOutputFilterByType DEFLATE text/html text/plain text/xml
        ErrorDocument 403 /otrs/index.pl
        SetHandler  perl-script
        PerlResponseHandler ModPerl::Registry
        Options +ExecCGI
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv
        Order allow,deny
        Allow from all
    </Location>

</IfModule>

[bradykdavidson]

It has been some time since there was a reply to this. I attempted the last recommendation by using YAST to "Update unconditionally" for mod_perl. When attempting to login I am still getting a download pop-up for index.pl. I have included the otrs.conf from /etc/apache2/conf.d below.

Code: Select all

# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $
# --

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# if mod_perl is used
<IfModule mod_perl.c>

    # load all otrs modules
    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

    # Apache::Reload - Reload Perl Modules when Changed on Disk
    PerlModule Apache2::Reload
    PerlInitHandler Apache2::Reload
    PerlModule Apache2::RequestRec

    # set mod_perl2 options
    <Location /otrs>
	AddOutputFilterByType DEFLATE text/html text/plain text/xml
        ErrorDocument 403 /otrs/customer.pl
        ErrorDocument 403 /otrs/index.pl
        SetHandler  perl-script
        PerlResponseHandler ModPerl::Registry
        Options +ExecCGI
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv
        Order allow,deny
        Allow from all
    </Location>

# Added by Brady to try and fix otrs:
#
#    <Location /otrs>
#        AddOutputFilterByType DEFLATE text/html text/plain text/xml
#        ErrorDocument 403 /otrs/index.pl
#        SetHandler  perl-script
#        PerlResponseHandler ModPerl::Registry
#        Options +ExecCGI
#        PerlOptions +ParseHeaders
#        PerlOptions +SetupEnv
#        Order allow,deny
#        Allow from all
#    </Location>

</IfModule>

# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
    AllowOverride None
    Order allow,deny
    Allow from all
</Directory>

# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400

[crythias]

viewtopic.php?f=81&t=16628

[bradykdavidson]

This issue isn't resolved but I attempted to make one last effort before closing this. I have since installed a new instance of OTRS that we have been using for a few years now.