How to delete a configitem(CI) or a ticket?

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ancery
Znuny newbie
Posts: 2
Joined: 02 Nov 2010, 03:17
Znuny Version: 2.4

How to delete a configitem(CI) or a ticket?

Post by ancery »

i want to delete a CI created for testing, is it possible?

or maybe delete a ticket?

i use otrs 2.4.9 and itsm 2.1.1

Help please!.
Regards
Thanks.
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Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: How to delete a configitem(CI) or a ticket?

Post by Wolfgangf »

no deleting for a CI
ticket can be deleted through generic agent - but not recommanded
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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