How can I define NotifyMailSubject myself

huozipan · Post by **huozipan** » 02 Nov 2010, 12:58

The default subject is just like "[Ticket#2010101010000684] You got follow up! .....".

That is too long. Can I define subject myself???

Wolfgangf · Post by **Wolfgangf** » 02 Nov 2010, 13:06

do you want to change the numbering method to a shorter one (this can be done in Sysconfig: Ticket::NumberGenerator )
or no Subject lenght ( also in Sysconfig: Ticket::SubjectSize )
or ...

huozipan · Post by **huozipan** » 03 Nov 2010, 04:45

I want the subject show just like bellow:

MailServer 10.10.0.10 Down! [New Ticket#2010101010000684]

or

MailServer 10.10.0.10 Up! [FollowUP Ticket#2010101010000684]

Because I think the Incident content is much important than TicketNumber.

&&
And. If I modify TicketSubjectBuild() in Ticket.pm, return the subject format like above. Will It influence other modules in OTRS?? Or, Make other mail operation abnormal???

Wolfgangf · Post by **Wolfgangf** » 03 Nov 2010, 06:14

AFAIK, should be no problem

huozipan · Post by **huozipan** » 03 Nov 2010, 08:46

thanks

jojo · Post by **jojo** » 03 Nov 2010, 10:05

It will harm as a answer on thse mails will not be recognized as a follow up (and opens a new ticket).

In upcomming 3.0 this will be possible

huozipan · Post by **huozipan** » 03 Nov 2010, 10:18

thanks jojo.

I'll wait 3.0 release.

Znuny Open Source Ticketsystem

How can I define NotifyMailSubject myself

How can I define NotifyMailSubject myself

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Re: How can I define NotifyMailSubject myself

Re: How can I define NotifyMailSubject myself

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Re: How can I define NotifyMailSubject myself