Multiple email addresses for customers

[holmesmail]

Is there a way to add multiple email addresses for customer accounts in OTRS? Say we have a client (CompanyABC) that has set up a customer account with our OTRS installation. If the person that receives the email for that account is out of the office, and another employee would like to add a ticket, do they have to set up a whole other account? Is there a way to add multiple email addresses to customer accounts?

Your response is much appreciated.

[jojo]

Customer User Accounts are user based. You can group customer users via Customer_ID

[holmesmail]

Thank you