After looking around for a new Servicdesk Ticketing system for some time i'm now slowly falling in love with OTRS.
So on with the show , i've installed OTRS 2.4.9 on my Hyper-v / Ubuntu 10.04 installation, using the wiki documents.
After this I started looking at the many options/features of OTRS.
Somehow this looking around got met stuck in OTRS Time Accounting module. Everytime I login to the system i'm trown back to this page:
http://<otrsfqdn>/otrs/index.pl?Action=AgentTimeAccounting&Subaction=Edit , so it seems i'm adding or editing a Project , but I cannot select a project as there are none configured yet (remember I just started the system ?).
-- Update:
I managed to get a project created (just clicked on delete , then got back the menu bar , and was able to change the setting of TimeAccounting to add a Project called test with one Task called testtask) I can now pick this Project and the task from the list, even add start and end time, and the item is created in the 'Calendar' (Successful insert!) , it is also in the list.
But clicking on the OTRS link on the left top , is still kicking me back to the afore mentioned link). So I'm still stuck , even when deleting the just created 'Calendar' item.
--
-- Update2:
Hate to say it, but unsecured my installer.pl via config.pm and deleted the DB. Then started installer.pl and secured it again. Testing continued
But still , it is a big Q to my how I got stuck this quick , or is this just a bug ?
--
So now I got my brand new installation , and can't testdrive it anymore.
Anyone have any suggestion on how to fix this ?
