LDAP/AD Sync mandatory?

[Mothra]

Is it mandatory to sync LDAP or Active Directory with the local OTRS database? The manual seems to suggest it's an optional step, but when I try and set it up, although I authenticate fine, OTRS complains that it can't find any user data.

[Wolfgangf]

not necessary - you can work with local users (and authentication) as well

[Mothra]

So why does OTRS complain that there's "No UserData for user jdoe", and refuse to let me log in, even though a couple of lines earlier in the log file, it claims "authentication ok"?

[jojo]

as there is no data

Auth!=Data

[Mothra]

as there is no data

Auth!=Data

Ah yes of course... it's been a long day!

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