Read Only Company Tickets

[Gunz]

Hi, I want eveyone in the Customer Panel to be able to see, but not change, everyone else's tickets under Company Tickets.

I think I understand how to give people access to everyone elses tickets using Company Ticket functionality however I've not seen any mention of how to make this READ ONLY access ... I need them to see everything in the queue but not modify anything other than their own (under My Tickets).

All help gratefully accepted!

--Wayne

[Gunz]

Is anyone able to help me? Please, if you can... I would really appreciate your assistance.

[crythias]

Please indicate your version and OS in your signature.

[crythias]

I haven't seen anything in the code that puts ACL on the company. The permissions for the ticket are yes/no, as far as I've been able to tell, on the customer side.

[artjoms15]

We have meet the same problem and now I am working on this issue.
Well, my idea is to set a simple IF condition in a place where the FollowUp block is called.
e.g. if($Self->{TicketObject}->UserID == $Self->{ConfigObject}->Get('CustomerPanelUserID')){//allow to show <!-- dtl:block:FollowUp -->}
The problem is that I am not really familiar with PERL and cannot locate the place where this block is called. I am sure it has to be somewhere near CustomerTicketZoom.dtl and CustomerTicketZoom.pm.
Thanks in advance!