Please can you help; I have failed to find any info on this forum, or in the product documentation?
Is it possible for a user to create a ticket directly, rather than from the arrival of an email?
Although many of our tickets will need to be generated according to received emails, we also need to create our tickets directly for incidents that are found by support staff, or are as a result of a system alarm.
Much obliged,
Jeremy
Create Ticket without sending email
Moderator: crythias
-
jeremythomas
- Znuny newbie
- Posts: 2
- Joined: 12 Nov 2010, 04:01
- Znuny Version: 2.4.7
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Create Ticket without sending email
This is what "Phone" tickets are in the admin side.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask