Slave ticket not sending email

[rainman54]

I have version 2.4.7 installed with the master/slave package version 1.0.2 also installed. I can mark a ticket as master, mark another ticket as slave, link them as parent/child without a problem. If I create a note in the master, it also shows up in the slave ticket. When I answer the master ticket, the slave ticket has "Master Ticket: no customer email found send no master message to customer" error in the history of the ticket. The master ticket sends the e-mail o.k. but the slave ticket gets that error. No errors in the system log for this and can't find where the problem is. Also, when I sent the email from the master the next status went to open which it is supposed to do and the slave ticket also went to open. Everything works except the email from the slave.

[Mike_B]

It's just what it says, if there is no explicit customer set in the slave ticket, mail is not sent out. So if you want mail on your slave tickets, make sure you select a customer from your customer database.

--
Mike.