Are LDAP/ActiveDirectory users listed when searched?

[chetannagaonkar]

Hello,

I haven't tried this, hence the question. What I understand is that if a LDAP/Active Directory is existing, you can leverage it for OTRS without creating new users. Now, let's say that OTRS is configured to sync with ActiveDirectory/LDAP. Once this is done, will the agent be able to search users in OTRS thru Admin section? I mean, will they appear when they are searched in OTRS users? Also, if the employee leaves the org and if he is taken out/disabled in ActiveDirectory/LDAP, is the change reflected in OTRS too?

Thanks.
Best Regards
Chetan

[crythias]

Yes.
Qualified answer for second part: Deleted users don't remove their tickets, just the customer's access to them.

[chetannagaonkar]

Thanks, Cynthias. That helps.

Chetan

[chetannagaonkar]

Cynthias,

I have a scenario where OTRS needs to be implemented on Linux; however, it needs to be integrated with Active Directory. Is there a way if it can be done? I am under the impression that if the OTRS is to be implemented on Linux/Unix, one typically takes advantage of LDAP. How does one configure Linux with AD?

Thanks.
Best Regards
Chetan

[crythias]

OTRS doesn't care whether it's running on Linux or Windows to connect to LDAP, and neither does LDAP. Also, I'm C.r.y.t.h.i.a.s., and a guy
Check the Wiki and the docs for LDAP integration.