Problem to make SMTP SSL work

[Unikmedia]

Hi,

I'm configuring OTRS in order to send emails using SMTP with SSL. But I'm always getting this kind of message :

Message: SMTP authentication failed: 535authentication failed (#5.7.1)
! Enable Net::SMTP::SSL debug for more info!
Traceback (3688):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 103
Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690
Module: Kernel::Modules::AdminEmail::Run (v1.39) Line: 122
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module: C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48


The connexion username and password work well when I'm using them in a PHP script (still with SSL)... Any reason ?

Thanks !

[crythias]

Are you running 2.4.something on Windows and OTRS is not c:\otrs? (exactly) ...
the ssl dlls from the perl implementation may need to be in the path of otrs. search the forums for more information.

[Unikmedia]

I am actually running 2.4.7 on Windows and the install path is not c:\otrs !
I tried to find out some information on the forums but could find anything for the problem you raised. Could you give me a link or two ?

Thanks a lot

[crythias]

I think http://forums.otrs.org/viewtopic.php?f=53&t=6588 is close.

[Unikmedia]

I tried a

C:\Program Files\OTRS\StrawberryPerl\perl\bin>perl "C:\Program Files\OTRS\OTRS\bin\otrs.CheckModules"

and figured out that... Every module is OK. Is that a clue that dlls are accessible ?

[crythias]

if apache can't see them, they aren't accessible, even if command line perl says it's ok.