[ Customer Users <-> Groups ] empty

[leocertuche]

Hello,

On our current implementation (5,892 customers, 165 groups, OTRS 2.4.8, apache2-mod_perl-2.0.4-40.12) when we click on /otrs/index.pl?Action=AdminCustomerUserGroup nothing is shown. We have CustomerGroupSupport enabled in SysConfig and no errors are shown on the AdminLog for this issue.

Does anyone know why is this happenning? Any help is much appreciated.

Thanks,

[cherdt]

Hello,

I didn't find a solution yet, but I can confirm that we have the same problem in 2.4.9. Maybe a bug? "Select * from group_customer_user;" has all the data. Any ideas?

Kr,

Chris

[shredman]

Hi

I have also the same problem. After the update to 2.4.9, nothing is shown when I go to the Admin Interface and click on Customer Users <-> Groups Link. It works on 2.4.7
I don't find an answer until now. How about you ? Did you find out what's going wrong?

Regards
Frank

[jmacgreg]

Hi all,

I thought I'd add a ditto here as well: my organization has also encountered this bug, after upgrading from 2.4.7 to 2.4.9. After some digging I did find a relevant bug report here: http://bugs.otrs.org/show_bug.cgi?id=6176, to which I CC'd myself. Probably the fastest way to receive notification on a fix. I can provide further details if needed. A fix would be appreciated, as this limits our ability to add new customers to our workflows.

Cheers,
James

[crythias]

I have a really nasty work around... Here's the deal. This is the change between 2.4.7 and 2.4.8+:
http://source.otrs.org/viewvc.cgi/otrs/ ... 2=1.18.2.2

And this is the change to the latest release from 1.18.2.2 (release 3.0.2):
http://source.otrs.org/viewvc.cgi/otrs/ ... .2&r2=1.37

In a quick observation (I could be wrong, and have been known to be on occasion, especially on this board) the last diff appears to be non-schema related.
Translation: If I read it right, plopping in the latest AdminCustomerUserGroup.pm doesn't have any *specific* relationship to anything outside of itself, except for needing a new .dtl file in "Standard".

Short Short:
Back up your existing AdminCustomerUserGroup.pm and replace it (otrs/Kernel/Modules) with the latest 1.37 http://source.otrs.org/viewvc.cgi/otrs/ ... iew=markup

Also add AdminCustomerUserGroup.dtl in your Standard theme.

It's ugly. It might work, it might not, but it appears to help. YRMV, let me know if it's not an option.

[ThorBo]

Hello,

sorry for reopen this thread, but at the moment we face the same problem with 2.4.10. The problem was not discovered earlier. I tried the suggested fix and it was part solution. I got now a blue not arranged screen if I enter "Action=AdminCustomerUserGroup". Is there another fix, or what can I do, except of update to OTRS 3.

Thank you and best regards

Thor

[ThorBo]

Hello,

can somebody help me?

Best regards

Thorsten