IMAP auth failed

[donkamesen]

Installed otrs 2.4.9 from rpm package on Centos5. Everything went fine. System check found no errors.
When I try and setup an email for Postmaster Mail Account. When I hit 'Run Now!' I get the following errors:

Error: IMAP: Auth for user donkamesen@xxx.com mail.server.com failed!
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Nov 23 12:57:49 2010

Message: IMAP: Auth for user donkamesen@xxx.com mail.server.com/10.0.0.7 failed!

Traceback (5249):
Module: Kernel::System::MailAccount::IMAP::_Fetch (v1.7.2.1) Line: 95
Module: Kernel::System::MailAccount::IMAP::Fetch (v1.7.2.1) Line: 42
Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380
Module: Kernel::Modules::AdminMailAccount::Run (v1.7) Line: 62
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

Error in otrs.log:
[Error][Kernel::System::MailAccount::IMAP::_Fetch][95] IMAP: Auth for user donkamesen@xxx.com mail.server.com/10.0.0.7 failed!

any hints?

[jojo]

The Auth for the user failed. So have a look on your IMAP Server and check username and passwort

[donkamesen]

Setup issue. I had to add sendmail and smtp info to the Config.pm file.
To save some time for someone else...

The instructions that I was following did not include this piece:
put this info in ../otrs/Kernel/Config.pm

$Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';
$Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -t -i -f ';
# SendmailModule
$Self->{"SendmailModule"} = "Kernel::System::Email::SMTP";
$Self->{"SendmailModule::Host"} = "mx.xxx.com";
$Self->{"SendmailModule::AuthUser"} = "otrs";
$Self->{"SendmailModule::AuthPassword"} = "xxxxx";

[jojo]

You won't need this code in Config.pm as it is set via SysConfig.

As you are using sendmail you won't need the data for Host, User etc because it is not used