AgentTicketSearch No Permission to use this frontend module!

[basvanveen]

Hi all,

Today i've setup otrs 3.0.0 beta 4 (clean install) to get familiar with it so we can upgrade from 2.4.4 --> 3.0.0 in the near future whenever it gets stable . I'm facing an odd problem whenever I want to use the Search option when i'm in the Agent Frontend (as admin or as regular user). When I try to search the TicketDB through index.pl?Action=AgentTicketSearch I'll get the following error messagel; "No Permission to use this frontend module!" . I've ran through all options in the Admin-->Sysconfig but can't seem to find the cause of this problem. Does anyone have an explanation for this issue?

*PS google isn't my friend on this issue, didn't find anyone with similar issues

[jojo]

have you recreated the ZZZAAuto.pm via RebuildConfig.pm?

[basvanveen]

Hi jojo thanks for your input,

I just tried a RebuildConfig.pl, without any success...

[basvanveen]

Maybe any suggestions on how to debug this problem? I've no success with the existing log files since nothing will pop-up there regarding this error :S

[crythias]

Did you make *any* configuration changes to Frontend::Module###AgentTicketSearch in Edit Config Settings in Ticket -> Frontend::Agent::ModuleRegistration ?

Because simply clicking the (+) next to group (if it's blank) will automatically block you.

[basvanveen]

Dear crythias,

thanks for your help but I didn't change anything there, I've setup a clean install again and it seems to working now although I don't know what was wrong :S

[Mike_B]

Dear crythias,

thanks for your help but I didn't change anything there, I've setup a clean install again and it seems to working now although I don't know what was wrong :S

Hi Bas, I suspect it was a permissions issue with the files in otrs/Kernel/Config/Files.

But I'm glad it's working now.

--
Mike.

[amvoxm]

Did you make *any* configuration changes to Frontend::Module###AgentTicketSearch in Edit Config Settings in Ticket -> Frontend::Agent::ModuleRegistration ?

Because simply clicking the (+) next to group (if it's blank) will automatically block you.

That's what I did
How can I undo this?
I tried to click on that button that undoes the change. That didn't help!

Do you know how to unblock and could you please tell me?


---
I have to add some information: The search-box can be used again... but there is another similiar problem: the admin button is not visible for the root user and if i want to add a new user I get the message "No Permission to use this frontend module!"
Gladly I've got another admin user that has access to the admin area.

How can the root user access the admin area again?

[crythias]

You can go back to SysConfig and [DELETE] the blank entry.

[nilsen]

hello,

we try to do a copy of the AgentTicketCompose module with just copy paste and rename to use the copy as a starting point for our own module.
right after copy paste rename we have the problem: "No Permission to use this frontend module!"

the bypass in the Kernel/System/Web/InterfaceAgent.pm
works but this is obviously not the solution.

where can we set permissions? in the SysConfig is nothing...
please point me to the right docs about "permissions" of "frontent modules"

this is very confusion because a userrole or a usergroup seems to be out of the scope for this problem above ?!?

[crythias]

All your modules are belong to
Edit Config Settings in Ticket -> Frontend::Agent::ModuleRegistration

If there is a blank box next to Group, you are locked out, and must click the (-) to the right of the blank entry to recover access.