Core.Agent.Dashboard is undefined error [SOLVED]

[tbelmans]

Hello,

I have upgraded OTRS 2.4.8 to 3.0.2 today. I followed the procedures in UPGRADING. Now when I login I get a Javascript popup that says : An error occured! For details please see your browser log!

In the error log of my browser I see : Error Core.Agent.Dashboard is undefined.

Error: Core.Agent.Dashboard is undefined
Source File: http://MYDOMAIN.COM/otrs/index.pl?Sessi ... 0e4b1fdcf7
Line: 1298

I have this in Safari and Firefox. I deleted the browser cache and cookies but still no succes.

Anybody an idea what is triggering this ?

Thanks,
Tom

[tbelmans]

Issue is fixed.

For people who are experiencing the same this is what I did.

1. After the upgrade to 3.0.2 make a dump of your mysql database.
2. If you used the rpm I executed $ rpm -e otrs
3. removed the otrs directory under /opt
4. reinstalled the rpm $ rpm -Uvh otrs-3.xx.rpm

Et voila it works perfectly.

Cheers,
Tom

[ndhvu275]

Issue is fixed.

For people who are experiencing the same this is what I did.

1. After the upgrade to 3.0.2 make a dump of your mysql database.
2. If you used the rpm I executed $ rpm -e otrs
3. removed the otrs directory under /opt
4. reinstalled the rpm $ rpm -Uvh otrs-3.xx.rpm

Et voila it works perfectly.

Cheers,
Tom

Dear,

So long time for this issue. Btw, you also able to execute with command line: setenforce 0

Rgds,

Vu