We''ve recently installed 3.0.2 and all seems to work pretty well. We can send tickets via e-mail, they are mached to the right queue, can be handled, etc etc. However, when a customer logs in to customer.pl he can see current tickets (those that came in via email) etc, but a new ticket can not be created. After filling in the details and hitting submit, the page just reloads. No error, no ticket creation, nothing in the syslog logfiles (besides a 200 on the apachelog for the customer.pl page)...
How can I debug this? Any hints?
--- solved ---
Note to self: In Frontend::Customer::Ticket::ViewNew the option Ticket::Frontend::CustomerTicketMessage###Queue was set to 'no'. However, ticket::Frontend::CustomerTicketMessage###QueueDefault was not ticked and had the default 'postmaster' set. Obviously this broke things, ticking this option and setting it to our company's default queue solved the issue. However, I still find it strange that there was no error whatsoever...
Problem solved.
[solved] new ticket creation via customer.pl: no response
Moderator: crythias
[solved] new ticket creation via customer.pl: no response
Last edited by Odiebla on 26 Nov 2010, 16:05, edited 2 times in total.