Queue rename doesn't work, cached?

[prof-farnsworth]

Hello everybody,

many thanks for all your help for my last posts in this forum.

After renaming a Queue from Support Queue to Global Support Queue no change happen. In the admin interface the queue is successfully renamed also in the drop-down menu of the tickets. But no change happen in the QueueOverview list.

I've also run the script ./otrs.CacheDelete.pl but nothing changed. Is there some other cache mechanism that is used to display the old name of the QueueOverview list?

Thanks a lot and best regards

[elvanov]

Hi,

What do you mean by QueueOverview? Action=AdminQueue?

Regads,
Elva

[prof-farnsworth]

Hello,

I mean the "Action=AgentTicketQueue". The normal queue overview
page where i can select different queues like "windows-team", "my queue" and so on.

Best regards and Thanks

[prof-farnsworth]

Hi There,

nobody any idea?
I've also a small information that could be helpful, the problem only exists if there are open tickets in this queue.

Best regards.

[crythias]

I can't replicate. What version?

I went to Admin, Queues, select the queue I want to change, then modified the Queue Name (Update)
It immediately affects a ticket that is open in that Queue.

[prof-farnsworth]

OTRS 2.4.7 on an Apache2 mod_perl and MySQL database server.
The "queue change" drop-down menu is updated successful but on the top of the ticket overview list not - crazy

[crythias]

screenshot? Are you certain you changed a name instead of added a new Queue?

[xxx]

I know this thread is old, but I just had the very same problem (OTRS 2.4.9) and after been frustrated about not finding a solution here, I found it elsewhere (in german forum here: viewtopic.php?f=17&t=5834):
As we are working with static indices, I had to rebuild them, too:
bin/RebuildTicketIndex.pl

and magically the new ticket names appeared!