[SOLVED] Count time until Closed State

luisjf · Post by **luisjf** » 25 Nov 2010, 18:10

Hello friends!

I need to count the time from when the ticket is created until it is closed because I need to take out statistics about it, anyone know if can make?

qnetworks · Post by **qnetworks** » 26 Nov 2010, 14:08

if you make a Ticketlist stat, the parametter SolutionInMin gives you the laboral minutes between create and close time.

luisjf · Post by **luisjf** » 29 Nov 2010, 16:16

oh! thanks my friend! if it works, indicates the time in minutes, it is important to note that the hours during Saturday and Sunday are not counted.

luisjf · Post by **luisjf** » 29 Nov 2010, 20:31

is important to note that the counter (SolutionTime in min) works only if the services and SLA are configured ...

Znuny Open Source Ticketsystem

[SOLVED] Count time until Closed State

[SOLVED] Count time until Closed State

Re: Count time until Closed State

[Solved] Re: Count time until Closed State

Re: [SOLVED] Count time until Closed State