having a bad issue Error: Access denied for user 'otrs'@'loc

[jeff00z28]

I tried to edit email settings after installing SendMail, and it made everythign slow so changed it back to SMTP. Didn't do anything to any databases. Now when I go to the otrs it says
Error: Access denied for user 'otrs'@'localhost' (using password: NO). If i change the password in Config.pm to anything it says using password:yes but still doesn't work. This just happened from working on email settings, don't know how this happened but now i am not able to use the software that we all use everyday. Thanks

[crythias]

It appears you changed the login and password connection info to the database, instead of using SysConfig to make changes to email.

[jeff00z28]

ended up entering in the username passaword and database manually into config.pm, and now it says


No SendmailModule::Host found in Kernel/Config.pm



i used sysconfig for the email editing portion, now i am actually in the file. thanks for the very fast reply btw

it seems that the information got removed from config.pm somehow

[jeff00z28]

this is the full message

Software error:

No SendmailModule::Host found in Kernel/Config.pm at /usr/share/otrs//Kernel/System/Email/SMTP.pm line 46.

For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.

[jeff00z28]

i got into it by commenting out 2 lines in /usr/share/otrs//Kernel/System/Email/SMTP.pm that tell it to go to sendmail.