OTRS upgrade from 3.0.0-beta3 to 3.0.3-01

[wayner87]

Hello all,

I'm new to the forums so please go easy on me .

We started on build 3.0.0-beta3 about 4 months ago and we didnt really update it over time as we thought well if it isnt broke then leave it idea but I thought it was time to upgrade our system to the latest stable build 3.0.3-01. Before I did the upgrade I backed up the whole directory of my OTRS (/opt/otrs) and backed up our MySQL database.

I downloaded OTRS 3.0.3-01 on my Centos5 distrubition and used 'rpm -i --replacefiles otrs-3.0.3-01.noarch.rpm' as root to install the latest build, didnt get any errors and everything went fine. Restarted HTTPD, MYSQLD and OTRS. I logged into my OTRS system and everything was fine so I was really happy until I tried to either create a new phone ticket, email ticket or reply to a ticket because the text box has disappeared.... Unforunately I would have uploaded a screen shot but needed to revert back to my old build 3.0.0-beta3 before people started to complain.

Anyone have any idea's if I did something wrong? Would it be better if I upgraded version after version instead of 3.0.0-beta3 straight to 3.0.3-01?

Any help would be much appreciated.

Kind Regards,
Wayne Look

[jojo]

did you try to run the otrs.RebuildConfig Script as described in the Release Notes?

[wayner87]

did you try to run the otrs.RebuildConfig Script as described in the Release Notes?

Opps , I will let you know how I get on.

[wayner87]

did you try to run the otrs.RebuildConfig Script as described in the Release Notes?

When I did the otrs.RebuildConfig everything went wrong, Couldnt import my old sysconfig, icons where missing etc. so I decided to delete everything and start again. I installed OTRS 3.0.3-01, did the installer, restored MySQL database, imported old sysconfig that I had on OTRS 3.0.0-beta3. But I have one slight problem, I only have 1 icon at the top of the screen now, where as I had about 6. see attachments for screenshot. Everything else seems to be working.

Kind Regards,
Wayne Look

[wayner87]

Dont worry, I have found the solution. 'Search' is your friend

http://forums.otrs.org/viewtopic.php?f= ... ons#p27265

Kind Regards,
Wayne Look

[wayner87]

I have just spotted another problem after the upgrade, My response templates dont work. I go into a ticket, click on the drop down to select my response template and it comes out blank, like its an empty response and its the same for all of my response templates. I have checked the response templates and they all have text and they are all assigned to the queues.

Any help would be much appreciated.

Kind Regards,
Wayne Look