Provision to add solution as FAQ

chetannagaonkar · Post by **chetannagaonkar** » 02 Dec 2010, 07:31

Hello,

Is there a way to customize OTRS such that when an incident/problem is resolved, and if the agent finds the solution could be used in future, he could add it as FAQ. Alternatively, is there a way to add solution automatically to FAQ or link it with existing FAQ?

Chetan

jojo · Post by **jojo** » 02 Dec 2010, 08:20

the solution will be transfered via Copy/Paste.

You can link FAQ and Tickets

chetannagaonkar · Post by **chetannagaonkar** » 03 Dec 2010, 10:33

Thanks Jojo. You mean it needs to be manually copy and pasted? I am sorry but I don't think if I know how to link them post it.

Chetan

Znuny Open Source Ticketsystem

Provision to add solution as FAQ

Provision to add solution as FAQ

Re: Provision to add solution as FAQ

Re: Provision to add solution as FAQ