Hi
I have add one new queue and added new group in OTRS.
in queue right I have assign to new created group. and this group apply to new customer.
customer can send a request to that particular queue, in agent login I can saw that request to but agent not able to reply that ticket !!!
I have assign full group right to that agent thenafter agent not able to reply that ticket what could be the problem ?
queue permission problem
Moderator: crythias
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: queue permission problem
What version OTRS and what OS?
Is the "not able to reply" because there are no responses <-> queue assigned?
Is the "not able to reply" because there are no responses <-> queue assigned?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: queue permission problem
Hi
I installed OTRS version 3 and cent OS -5.
Hi check that responses <-> queue assigned and set the same and my problem solved.
Thank you very much for your guidance.
I installed OTRS version 3 and cent OS -5.
Hi check that responses <-> queue assigned and set the same and my problem solved.
Thank you very much for your guidance.