[solved] modifying queueview: more columns

[felix]

Hello,

i've been messing around in sysconfig and i am encountering one issue: i would like to modify queueview and inserting an additional column: priority.
Is it possible to do this?
thx
regards

[Mothra]

Hello,

i've been messing around in sysconfig and i am encountering one issue: i would like to modify queueview and inserting an additional column: priority.
Is it possible to do this?
thx
regards

Not via SysConfig, it isn't.

If you fancy your Perl skills, the TicketGet method in Kernel/System/Ticket.pm already joins the ticket table to ticket_priority, so it may just be a case of adding the ticket_priority.name into the first part of the select statement and then creating the extra code for a sortable column in the relevant output templates. However, this kind of change is the sort that will be overwritten if you upgrade to 2.4.8 or above and merging your changes back in, post upgrade, can be a real chore.

On the other hand, if you're not dependent on any additional OTRS modules right now, you could consider OTRS 3, which already has the priority in a separate (and sortable) column in the standard ticket queue view.

[felix]

I installed the latest version and indeed, it is possible to filter on it.
Thx