Monthly Automatic notifcations/tickets

[chetannagaonkar]

Hello All,

I believe that GenericAgent will help in modifying the tickets based on mins/hrs/days. Is it possible to create tickets and associate a specific SLA on a monthly basis with GenericAgent? If this cannot be achieved with GenericAgent, is there any other way?

Thanks.
Best Regards
Chetan

[jojo]

use the genericAgent via config file instead of the webfrontend.

[chetannagaonkar]

Thanks Jojo. I am new to this. Do you have any sample that can help me to look into how can I set those kind of notifications on monthly basis pls?

Best Regards
Chetan